Customer Representative

Updated: June 07, 2024 06:49 AM GMT

Apollo Scientific Ltd

Bredbury

Join our team!

Vacancy: Customer Service Agent

Role: F/T permanent

Hours: 37.5 per week - Monday to Friday – 9am to 5pm

Salary: £25,000 per year

Customer Service Agent

Are you a people person with a passion for problem-solving? We’re seeking a dedicated Customer Service Representative to join out dynamic team. If you thrive in a fast-paced environment and enjoy providing exceptional support to customers, we want to hear from you!

Key tasks:

1) Accurately processing customer orders, releasing to the warehouse, and sending customer order confirmations

2) Assist customers via phone and email to resolve inquiries and issues promptly and professionally.

3) Managing the customer backorder queue by providing timely updates and liaising with Purchasing department

4) Maintain a positive and empathetic attitude towards customers at all times

5) Providing relevant feedback from clients to Sales Opportunities Co-ordinator where relevant to enhance opportunities and escalating issues... More Detail