Assistant Manager

Updated: June 05, 2024 01:20 PM GMT

EXL

Malmesbury

JOB DESCRIPTION

Technical Skills

Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio
Internet usage and email access
SETA process and online systems
SDF experience

Process Specific Skills

Content designing and development
Ability to present the information in simple and easy to understand manner
Ability to understand and comprehend quickly about unfamiliar industry
Prioritizing customer needs
Strong customer service focus
Ability to do research and produce research documents
Soft skills (Desired)

Ability to approach problems logically
Interpersonal Skills
Feedback Skills
Customer Service Focus
Active listening skills
Coaching and mentoring skills

Education Requirements

High school graduate

Work Experience Requirements

Total work experience should be a minimum of 5-6 years (3 years of relevant work experience in leading a team of 15- 20 agents)

QUALIFICATIONS

Minimum 1 year in the current role/assignment
Experience... More Detail