Customer Support Specialist

Updated: June 03, 2024 09:44 AM GMT

Intoude Foundation

Johannesburg

Responsibilities:
• Serve as the first point of contact for customers, providing timely and professional assistance via phone, email, and live chat.
• Address customer inquiries, concerns, and feedback with empathy and efficiency, ensuring a positive resolution to every interaction.
• Troubleshoot technical issues and guide customers through product features and functionalities.
• Process orders, returns, and refunds accurately and in accordance with company policies and procedures.
• Maintain thorough and accurate records of customer interactions and transactions in our CRM system.
• Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
• Continuously identify opportunities for process improvement and contribute to the development of best practices for customer support.

Requirements:
• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience in customer service or a related field, with a strong track record of... More Detail