BEC Japan Customer Call agent

Danaher - Global

Koto City, Tokyo

Fluency in Japanese is required. Receiving emergency breakdowns from hospitals at a call center.

Interacts with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in-house training on non-technical customer support.

Fluency in Japanese is required. Receiving emergency breakdowns from hospitals at a call center.

Interacts with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in-house training on non-technical customer support.

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