Team leader-Operations/Customer Service

Updated: June 02, 2024 12:39 AM GMT

Channel Marketing

Mira Bhayandar, Maharashtra

Management Skills

Client Relationship management

Processes

People Management

Total Experience: 2 + years

Relevant Experience: 1 + years

Age: 24 to 32 years

Education Requirements

Others Skills

HSC/Graduate in any Stream

Other Skills

Good Communication Skills/ /Problem Solving/People Skills

Empathy, Assertiveness and leadership are key skills for this role

Prior experience in managing operations of more than 46 agents

Multi lingual - Knowledge of a south language will be an added advantage if hiring for a process which has linguistic agents.

Work Experience Requirements/Responsibilities

Responsible for all activities related to the projects handled, allocate resources set processes, optimizing resources with respect to cost utilization.

Plan, implement monitor deliverables for the teams reporting to him

Coordinate with other departments for smooth implementation of work

Responsible for maximizing revenue minimizing cost.

Coordination with the Clients, Experience in... More Detail