Senior Product Manager - Supportability (m/f/x)

Updated: March 03, 2024 09:34 AM GMT

Full-time Job in Hagenberg, Upper Austria

Dynatrace

Hagenberg, Austria

We believe in guided in-product help, for resolving any questions the users of our B2B product might have. Your work will make the days of hundreds of thousands users easier, and indirectly makes the digital experiences of 100ds of millions of people across the globe significantly better!

Job Description
• Drive intuitive supportability for a product-led software company for all product areas.
• Design solutions, so our customers can get the maximum value out of our platform, without the need to get in contact with a human support engineer.
• Develop and implement strategies to provide an outstanding end-to-end customer support experience to increase value and drive business results.
• Collaborate with internal stakeholders & departments (Sales, Support, Services, PM, Engineering, and the leadership team) to define end-to-end customer journeys and workflows.
• Apply customer- and user-centric thinking to define the target audience, use cases, needs, and pain points.
• Provide market... More Detail