Customer Service Specialist

Pasxcel

Kuantan, Pahang

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term relationships. Your focus will be on delivering a positive customer experience and maximizing customer retention until their child graduates from our online school.
• *Responsibilities**:

- Build and maintain strong relationships with customers by actively listening to their needs, providing accurate information, and offering appropriate solutions.
- Ensure a smooth onboarding process for new customers, guiding them through the enrollment process and providing necessary support and guidance.
- Conduct sales consultations and strategy calls with prospective customers, highlighting the benefits and value of our programs.
- Collaborate closely... More Detail

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