Office Hour Customer Service Agent Mandarin Speaker from RM4500 - Kuala Lumpur

Updated: May 14, 2024 12:36 AM GMT

PERSOLKELLY Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur

Working Hour : Normal Office Hour (Monday to Friday 9am-6pm)

Contract Length : 12 MONTHS (Renewable)

Basic Salary : up to RM 5000/Month

Preferred start date/maximum notice period : 2 week-1 month after interview

Working Location : G Tower Kuala Lumpur (Near to public transport)

Key Responsibilities:

1. Efficient Client Support:

• Respond to clients' inquiries via hotline, email, and live chat, providing accurate information, guidance, and timely resolutions to their concerns.

• Maintain professionalism and empathy throughout all interactions, demonstrating a strong commitment to delivering world-class customer service.

2. Complaint Management and Resolution:

• Thoroughly investigate and follow up on customer complaints, coordinating with relevant internal departments to identify appropriate solutions.

• Proactively escalate issues when necessary, ensuring prompt attention and resolution to critical matters while keeping clients informed throughout the process.

3. Customer... More Detail