Executive Officer, Customer Service

Updated: May 08, 2024 09:33 PM GMT

MetLife Bangladesh

Bogura

Job Scope

The incumbent will be responsible for providing face to face services to walk-in customers from any of the MetLife Customer Touch Points or Sales & Customer Touch Points located across the country. The key role is to identify and assess customers’ needs, provide appropriate solutions and build sustainable/meaningful relationships of trust through open and interactive communication. While serving customers he/she needs to follow communication procedures, guidelines, practices and policies.

Key Responsibilities

● Handling walk-in customers and provide services through communication of policy information using applicable administration systems, applications or tools.

● Executing changes/ correction of customer information (e.g., mobile number, address, etc.) using applicable solutions and following standard policy and procedures.

● Receiving customer requests/ documents using applicable solutions.

● Receiving complaint from customers and providing support or solutions... More Detail