Quality Manager

Updated: May 04, 2024 08:00 AM GMT

Tailored Recruitment Consultancy

Hull

Our client a leading consultancy in Hull Centre are looking to recruit an experienced Quality Manager for their fast growing business.

We are looking to recruit a proactive Quality Manager who shares the companies commitment to excellence in customer experience. The successful candidate will thrive in a fast-paced environment and play a key role in driving continuous improvement within our organisation.

Key Responsibilities:

Quality Management of All Services
• Logging and managing concerns, complaints, compliments, and feedback from clients.
• Providing feedback to clients and ensuring resolution of issues by liaising with Department Heads.

Performance Monitoring and Improvement
• Monitoring KPIs and contract fulfilment, identifying improvement areas, and collaborating with Contract Managers.
• Analysing trends in client issues and implementing strategies for improvement.

Customer Engagement and Satisfaction
• Managing client Datix's and conducting customer satisfaction... More Detail