IT Service Manager

Updated: May 04, 2024 07:47 AM GMT

Hannah Allen

Bracknell

Service Manager - Delivering Exceptional Customer Experiences

Are you passionate about ensuring customers receive outstanding service at every touchpoint? We're seeking a Service Manager to join our client's team and play a vital role in fostering long-lasting client relationships built on trust, confidence, and mutual respect.

In this key position, you'll be the voice of our customers, advocating for their needs and ensuring their expectations are understood and met across all operational teams. With your expertise, you'll anticipate service challenges, propose improvements, and maintain open communication channels.

As our Service Manager, your responsibilities will include:
• Developing strong customer relationships through exceptional service delivery
• Gaining comprehensive insights into customers' strategies, commercial drivers, markets, and challenges
• Ensuring business requirements and service expectations are aligned across relevant teams
• Proactively identifying... More Detail