Toyota Customer Liaison

Netstar

Midrand

Title

Toyota Customer Liaison

Job Description
• Intermediate product support (Toyota Wi-Fi Hotbox)
• Analyze faults logged to identify common issues and trends
• Build rapport with the Toyota Customer Care staff as the on-premises 1st line of support
• Escalate and expedite priority requests to ensure that they are resolved
• Maintain Ticket/Request service levels in accordance with customer service level agreements
• Fault logging and case management.
• Report back to Management on key metrics as required

Education

National Certificate Level 4 (N4) / Grade 12

Languages More Detail

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