Mining Key Account Specialist / Mining Team Leader

Netstar

Rustenburg

Title

Mining Key Account Specialist / Mining Team Leader

Job Description
• Requirements / Qualifications

Matric or equivalent

Microsoft Power BI skills will be advantageous

Tertiary qualification in project management will be advantageous

3 years of customer service experience

3 years of experience with Netstar and related systems

Exceptional written communication skills

Tracking Experience Essential
Mining experience essential

Outstanding client interaction skills

Dynamic personality

Fantastic problem-solving skills

Key Roles / Responsibilities
• Taking ownership of client accounts – Cradle to grave
• Setting up of SLAs / Scopes of work
• Visiting clients - daily, weekly, and monthly
• Building relationship with client
• Setting up, running with, and completing specialised client projects
• Identifying processes to better client service
• Sending feedback regarding client status, concerns, and improvement to management
• Conveying and actioning client requirements to... More Detail

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