مدير الموارد البشرية

Updated: March 02, 2024 04:05 PM GMT

Full-time Job in Addis Ababa

Carolina Logistics Plc

Addis Ababa, Ethiopia

Job Description:

We are looking for an enthusiastic and customer-oriented individual to join our team as an Arabic-Speaking representative. In this role, you will be responsible for assisting our Arab-speaking customers with their inquiries, resolving issues, and ensuring their overall satisfaction. Your exceptional communication skills in both Arabic and English will be crucial in providing top-notch support via phone, email, and chat.

Responsibilities:

- Respond promptly to inquiries via phone, email, and chat

- Provide accurate information about our products/services

- Resolve complaints or issues effectively and efficiently

- Maintain a high level of professionalism and empathy when interacting.

- Collaborate with cross-functional teams to address complex situations

- Keep accurate records of interactions and transactions

Requirements:

- Fluent in spoken Arabic (high-level proficiency)

- Excellent command of English

- Proven experience in a customer support role or... More Detail