Assistant Night Manager

Updated: March 03, 2024 09:33 AM GMT

Full-time Job in Cairns, Queensland

Hilton

Cairns QLD, Australia

An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Assistant Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:
• Oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Serve as a point of contact for regular and important Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Night... More Detail