Director, Customer Care and Retention
Updated: April 11, 2024 07:05 AM GMT
![RFNOW](https://www.paynhire.com/c_logo/ANd9GcSVEvG4wa2_S0Db1fOk-bXN_WQzrsZLI_D0u-Ia5EU.png)
RFNOW
Virden, MBDirector, Customer Care and Retention
RFNOW Inc. is seeking applications from motivated individuals interested in leading our Customer Care Team. You and your team will be responsible for leading the end-to-end strategic approach to customer management including, proactive customer retention, education and engagement, reactive churn management, cross-selling, product migrations, and ARPU-growth programs. As a leader, you are responsible for developing your team and encouraging a performance-based culture, you will need to be skilled at working collaboratively across multiple areas of the business to champion both the needs of our customers and our business.
This role can be performed from our office in Virden, MB or remotely. Familiarity with locations and markets in rural Manitoba and Saskatchewan is beneficial.
General Responsibilities:
• Develop and implement customer loyalty programs
• Growing and developing an effective and professional Customer Care team
• Monitoring customer... More Detail
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