Director of Commercial Sales

Updated: March 13, 2024 04:32 AM GMT

Full-time Job in Virden, Manitoba

RFNOW

Virden, MB

RFNOW Inc. is seeking applications from motivated individuals interested in leading and developing our Customer Care and Retention Team. You and your team will be responsible for leading the end-to-end strategic approach to customer management including, proactive customer retention, education and engagement, reactive churn management, cross-selling, product migrations, and ARPU-growth programs. As a leader, you are responsible for developing your team and encouraging a performance-based culture, you will need to be skilled at working collaboratively across multiple areas of the business to champion both the needs of our customers and our business.

This role can be performed from our office in Virden, MB or remotely. Familiarity with locations and markets in rural Manitoba and Saskatchewan is beneficial.

General Responsibilities:
• Develop and implement customer loyalty programs
• Monitoring customer feedback and satisfaction levels, and conducting research on current market trends... More Detail