Station Client Service Officer

Queensland Police Service

Rockhampton City QLD, Australia

You will assist the Officer in Charge of the police establishment in service delivery to the public and provide broader administrative support within the station by competently carrying out a diverse range of duties aimed at providing professional service to the public.

Your Key Accountabilities

The core capability requirements for this role are:
• Act as the first point of contact to the public requiring assistance in police stations.
• Undertake duties with the minimum of supervision both during and out of normal business hours as required.
• Identify and manage client needs in a timely manner via effective questioning, negotiation, and conflict management in accordance with relevant service policies and procedures.
• Assist members of the public and provide information relating to Queensland Police Service initiatives and services.
• Undertake counter duties including taking and compiling crime reports, offender bail management, and proactively contributing to the development of... More Detail

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