Concierge

Updated: April 01, 2024 09:17 PM GMT

GAMUDA LAND

Shah Alam, Selangor

Job Summary

To assist in mall customer service role.

Key Responsibilities

1. Manage customer service / information counter.

2. Maintaining a positive, empathetic and professional attitude toward customers at all times.

3. Maintain customer relationship by providing accurate information about the shopping mall and Advertising & Promotions (A&P) activities and attend to shoppers’ and tenants’ enquiries and feedback.

4. Resolve service complaint from customer by analyzing the best solution to solve to problem. Effectively determine the cause of the problem and lastly follow up to ensure resolution.

5. Maintain customer’s complaints records by updating the information in the database.

6. To ensure customer filled up the customer feedback form, in order for us to maintain our customer service quality.

7. Assist in the execution of the mall’s promotions and events, redemption gifts and vouchers.

8. To make public announcement as and when required.

9. To check on the customer... More Detail