Service Engineer

Updated: March 02, 2024 04:08 PM GMT

Full-time Job in Ludhiana, Punjab

B. Braun Group

Ludhiana, Punjab, India

B. Braun was founded in 1839 and is operating for 177 years in the healthcare industry. The company has a presence in 64 countries. Its employs around 56,000 people worldwide.

- Key Responsibilities

- Troubleshooting and identifying solutions to resolve system issues, spares ordering and replacing.

- Complaint Management : Attending to Service complaints, Taking ownership of customer issues reported and seeing problems through to resolution

- Pre Sales Support and Installation of Medical Equipments.

- Service Revenue : Achieve Service targets through sale of Contracts, Consumables and Spares

- Accountable for AR collection, Reduce TAT for Service, doing Preventive maintenance on time and keep records for the same

- Care & Maintenance to be carried out as per schedule.

- Follow SOP for Opening, attending calls and closing them on time

- Proper escalation of unresolved issues to the appropriate internal teams

Key Competencies

- Show Trust, Value Diversity, Be Accountable to... More Detail