Customer Success Manager

Updated: March 21, 2024 11:42 PM GMT

3R Consulting Ltd

Chester

Our client, a leading B2B information and technology organisation with a global presence, is seeking a dynamic and experienced individual to join as a Customer Success Manager.

Role Overview:

As a Customer Success Manager, you will have a portfolio of client accounts within a defined territory. Your primary responsibility will be to deliver exceptional service to clients, guiding them through a comprehensive 360-degree service schedule aimed at maximising growth opportunities across their suite of products. Your ultimate goal will be to ensure the renewal of services for each client.

Key Responsibilities:
• Understand and align with customer strategy and objectives relevant to the portfolio.
• Achieve monthly revenue targets on account renewals.
• Proactively identify and pursue growth opportunities within your portfolio of accounts.
• Maintain a robust pipeline of portfolio opportunities to achieve growth targets.
• Effectively manage customer contact levels through organised... More Detail