Virtual Agent & GenAI- ServiceNow

Adecco

Timișoara, Romania

Client Description

Adecco Human Resources is recruiting a General Ledger Process Expert for our client, a leading global provider of Business Process Outsourcing for complex business processes and services.

Responsibilities
• Configuring ServiceNow applications to meet the diverse needs of our business and users;
• Developing workflows and scripts to enhance existing ServiceNow applications or create new ones;
• Collaborating closely with customers and users to research, design, develop, and deliver innovative solutions;
• Ensuring an outstanding user satisfaction at our touchpoints (e.g. Employee Portal, Virtual Agent, Mobile) in partnership with our user experience team and other product teams;
• Prototyping and evaluating new innovative solutions that drive significant improvements in our business processes (e.g., Generative AI, Automation, …).
• Assisting in identifying and implementing best practices for the development of ServiceNow applications;
• Troubleshooting and... More Detail

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