Agent Customer Support with French

Updated: March 09, 2024 01:07 AM GMT

Internet Marketing On Line srl

Timișoara, Romania

Agent Customer Support with French

Main responsibilities:
• * Interact with customers via phone, email, online chat, and WhatsApp
• Resolve customer problems and complaints
• Answer any questions a customer has
• Setup and resolve problems with customer accounts
• Handle inquiries about transactions made on the website
• Verify customers
• Keep records of customer interactions
• Direct unresolved issues to a different department if needed
• Communicate and coordinate effectively with internal departments
• Provide customers with information on any aspects related to the website and their accounts
• Maintain customer database
Follow company process accurately and efficientlyOur ideal candidate will have
• * Interpersonal skills
• High level of professionalism (you are one of the faces of the company)
• Positive attitude (can be tough to maintain for some people in the face of anirate customer ;-0)
• Calm under pressure
• Ability to handle stress
• Friendliness
• Excellent verbal and... More Detail