FCSD Business Strategy Implementer

Ford Közép- és Kelet-Európai Értékesítő Kft.

Szentendre, Hungary

Loyalty Programs Ford Protect New Extended WarrantyTrack performance, actively supervise and coordinate portfolio price changes in HUN/EDMLiaise with dealers and importers and provide feedback to central FCSD-E TeamSetting up feasibility plan how to implement different initiatives in new selected markets Ford Protect Service PlanIncrease customer loyalty by introducing new models with “Hassle free” productsLiaise with Vehicle Sales Team and align on strategy and pricing schemePresent and agree on FPSP elements with Dealer BoardManage and control tailor made fleet calculation requests Roadside AssistanceMaintain close relationship with local service provider, intervene and provide support in case of customers complaintsIdentify possible service improvement actions by gathering customer feedbacksManage yearly budget of service providersCustomer ExperienceVideo CheckSetup objectives for Hungarian dealer networkTrack performance and present weak points with improvement plan for... More Detail

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