First Level Supporter wanted (m/f/d)

Updated: March 08, 2024 06:34 AM GMT

LAN IT 24

Changzhou, Jiangsu, China

We at LAN-IT 24 (Germany) are currently looking for IT Supporters China (Changzhou)

Start: ASAP
Duration: 1 year (with option)
Full time (Mon-Fri/40 hour )

Tasks:

- Processing customer enquiries and problems in the area of IT support
- Recording and documentation of customer information and support tickets
- Initial contact and first analysis of technical problems
- Providing solutions and instructions for frequently occurring problems
- Escalating complex cases to second level support
- Monitoring systems and performing basic maintenance tasks
- Updating knowledge bases and creating instructions for customers
- Ensuring a professional and friendly customer service experience
- Tracking and monitoring customer satisfaction
- Assisting with the installation and configuration of software and hardware

Requirements:

- Expertise in IT systems, networks and hardware
- Must have knowledge of English & Local Language (written and verbal)
- Good problem solving and analytical skills
... More Detail