Customer relations management Supervisor

Updated: March 07, 2024 05:25 PM GMT

Full-time Job in Mwanza, Mwanza Region

SUNDA INTERNATIONAL

Mwanza, Tanzania

ROLES AND RESPONSIBILITIES:

1. Responsible for the daily management of the CRM system in the branch office, ensuring the smooth operation of the system.

2. Execute promotional activities based on the CRM promotion plan developed by the headquarters and the branch, ensuring the successful implementation of the plan.

3. Manage the work of CRM team members in the branch, follow up, and supervise the completion of tasks.

4. Promote collaboration and communication with the headquarters and within the team, ensuring smooth information flow.

5. Generate regular CRM system usage reports, reporting project progress and issues to the headquarters and country manager.

6. Promptly coordinate resources to address issues raised by customers.

7. Provide training for team members to ensure their understanding of system operations, promotion goals, and tasks.

8. Organize and manage short-term business trips for team members as required by business needs, ensuring the efficient execution of... More Detail