Web Chat Specialist - Remote Work

Updated: March 07, 2024 04:59 PM GMT

Full-time Job in Dunedin, Otago

Air New Zealand

Dunedin, New Zealand

Job Description:

Air New Zealand is seeking a talented and motivated Web Chat Specialist to join our team on a full-time basis, working remotely from Dunedin, Otago, NZ. As a Web Chat Specialist, you will be responsible for providing exceptional customer service through online chat support, assisting customers with inquiries, troubleshooting technical issues, and promoting our products and services.

Responsibilities:- Engage with customers through web chat to provide assistance, answer questions, and resolve issues in a timely and professional manner- Utilize internal systems and resources to access customer information and data for personalized support- Collaborate with other team members and departments to ensure smooth communication and customer satisfaction- Identify opportunities for improvement in processes, systems, and customer service delivery- Stay updated on product knowledge, promotions, and company initiatives to provide accurate information to customers- Meet or exceed... More Detail