Customer Service Representative

Updated: March 07, 2024 04:59 PM GMT

Full-time Job in Christchurch, Canterbury

MCC Label

Christchurch, New Zealand

Description

An exciting opportunity to join our Sales team as a Customer Service Representative. The position will work from Monday to Friday from 7 am to 3.30 pm and will be a great opportunity to develop & progress in their career. A competitive remuneration will be offered in line with experience.

The key responsibilities of this role are:
• Receive and initiate new orders from Account Managers and customers and raise manufacture job bags.
• Follow up on customer queries on despatches, deliveries, print dates etc.
• Liaise with customers if dates cannot be met and negotiate acceptable dates.
• Provide customers with stock reports, WIP reports, and specialised reports when required.
• Forecast for specified customers and monitor stock on hand.
• Problem-solving – PODs, CARs, credits, stock adjustment forms, quality issues, change to plan forms.
• Maintain customer details ensuring all customer details are accurate and changes updated as required.
• Liaise with customers... More Detail