Receptionist 接待员

Updated: March 07, 2024 02:21 PM GMT

Full-time Job in Rizhao, Shandong

Marriott International

Rizhao, Shandong, China (+1 other)

Job Number 24039529
Job Category Rooms & Guest Services Operations
Location Sheraton Rizhao Hotel, No. 58 lvzhou Road, Donggang District, Rizhao, Shandong, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions... More Detail