Bellman

Updated: March 07, 2024 09:02 AM GMT

Full-time Job in Sanya, Hainan

喜来登

Sanya, Hainan, China

Job Number 24039726

Job Category Rooms & Guest Services Operations

Location Sheraton Sanya Resort, Yalong Bay National Resort District, Sanya, Hainan, China VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in... More Detail