Reservation Agent

Updated: March 08, 2024 05:17 PM GMT

Full-time Job in Sanya, Hainan

Marriott International

Sanya, Hainan, China (+1 other)

Job Number 24041158
Job Category Reservations
Location JW Marriott Hotel Sanya Dadonghai Bay, No 88 Haiyun Road, Sanya, Hainan, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when... More Detail