Service Delivery Fiel Support Engineer

NTT

Valence, Espagne

Want to be a part of our team?
Their primary objective is to ensure zero missed service level agreement conditions. The Service Delivery Fiel Support Engineer (L2) focuses on first line support for standard and low complexity incidents and maintains the End-user Computing environmental and monitoring equipment.

Working at NTT

1. Monitor infrastructure remotely.

2. Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.

3. Investigate first line support calls assigned and identify the root cause of incidents and problems.

4. Ensure the efficient and comprehensive resolution of incidents and requests.

5. Report and escalate issues to 3rd party vendors if necessary.

6. Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.

7. Perform the necessary hand over procedures in cases where shift work is required.

8. Produce breach and other reports to identify failures and... More Detail

Apply Now

Similar Jobs

Companies Hiring in La Pobla de Vallbona, Valencian Community

SAFTI

McDonald's

Melt Group

join.com

Storio Group

Celestica

RNB

NTT

Mahle Gmbh

Peroptyx

Cronoshare

Celestica

CoPobla

Celestica International Inc.

Octopus Energy

Iman Temporing Empresa De Trabajo Temporal SL

Urban Sports Club

Adecco

Page Personnel

Robert Walters Spain