IT Technical Support Engineer

NTT

Valence, Espagne

Key Roles and Responsibilities:
• Focus on ensuring all lines of support for more complex incidents, requests, events, and/or problems through the effective coaching and training of IT Technical Support Engineers.
• Undertake regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensure that the software is installed and configured in line with business requirements.
• Proactively identify problems, events, incidents, and errors prior to or when they occur.
• Foster good relationships with all stakeholders including vendors, carriers, and colleagues.
• Resolve calls and identify the root cause of incidents, events, and problems to ensure proactive future management.
• Ensure the efficient and comprehensive resolution of incidents, problems, events, and requests.
• Report and escalate complex issues to 3rd party vendors.
• Provide continuous feedback to clients, affected parties and update all systems and/or portals as prescribed... More Detail

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