Field Service Coordinator - English language

Updated: March 04, 2024 03:26 AM GMT

Full-time Job in Belgrade

Mplus Serbia

Belgrade, Serbia

Are you proud of your excellent English language communication as well as organizational skills? Do you enjoy working in a multilingual and customer-oriented environment? If so, you would be a perfect fit for our Service Coordinator position!

While being responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory and for ensuring that predefined service levels are consistently achieved, your main duties would be:
• Supporting the activities of the Customer Engineers assigned to this position within a geographic region or territory
• Planning, prioritizing, assigning, and monitoring all open work orders for Customer Engineers and ensuring the prompt delivery of service
• Identifying and escalating to the Team Leader any situation that could cause a work order to exceed the specific contractual response or fix time
• Gathering problem information and recording data in desktop tools
• Working with other Service... More Detail