Nhân viên Chăm sóc Khách hàng - Customer Relations Officer

CRESCENT MALL

Ngã Bảy, Hau Giang

Job Description
• Respond to all visitor inquiries in a profession, courteous and timely manner, serving as the primary source for visitors seeking information, assistance or store locations.
• Support Centre Management in the communication of implementation of all marketing and PR initiatives and promotions, assisting in the promotion and activation of such programs where required.
• Advise Centre Management, and in particular the Marketing Manager, on any customer feedbacks and trends in relation to Crescent Mall.
• Collect and forward Customer Comment Cards to line Manager.
• Actively participate in any training and development.
• Advise Operational staff on any issues requiring attention.
• Deal with people in distress in a calm and effective manner.
• Maintain the Customer Service Desk in a clean & professional manner at all times.
• Other duties as delegated from time to time by line Manager.

Qualifications
• College or Bachelor Degree in Hospitality or relevant fields
•... More Detail

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