Retention Sales Advisor

Daisy Communications

Accrington

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Location: Nelson

Salary: £22,308

Monday to Friday 8:30/9:00 - 17:00/17:30

Key Responsibilities:
• Performing inbound and outbound call activity
• Establish a suitable resolution for both the customer and the business in a timely manner.
• Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams.
• Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
• Increase customer loyalty and reduce churn working in synergy with other... More Detail

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