Service Desk Executive - Service Termination Specialist

Updated: May 10, 2024 08:03 AM GMT

Daisy Communications

Nelson

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: Up to £23,000 DOE

Location: Nelson Office or Prudhoe Office

Working Hours: Monday to Friday 08:30/9:00 – 17:00/17:30

Key Responsibilities:
• Customer Relationship Management:
• Build and maintain good working relationships with internal and external customers.
• Establish rapport with customers and provide accurate and timely information to instil confidence in our service delivery.
• Increase customer loyalty and reduce churn by collaborating with other departments to meet customer needs effectively.
• Communication Skills:
• Demonstrate strong... More Detail