First Line Incident Advisor

Daisy Communications

Nelson

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: £21,255 with a 10% increase during weekends and bank holidays.

Location: Nelson

Working hours: 8:00-20:00 (12 hour shifts - 4 on, 4 off)

Qualifications
• Good understanding of all products and management of faults across the Daisy product portfolio.
• Knowledge of PSTN, ISDN, ADSL, FTTC and FTTP (these are some of our core products).
• Understanding of the care levels, associated SLAs and setting clear expectations with customers.
• Awareness of SLA breach processes and escalation paths.
• Thorough diagnostic checks to establish the root cause of a... More Detail

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