Retail Store Officer

Smart Communications, Inc.

San Jose, Occidental Mindoro

Education
• College Graduate (Preferably Marketing, Sales, Business Management or any related courses)

Qualifications
• At least 1 year work experience in sales-related frontliner role (i.e. QSR crew, customer service agent, etc.)

Duties And Responsibilities

DRIVES PROFITABILITY
• Delivers Target thru comprehensive digital solutions to customers.
• Delivers products and services as maybe covered by commercial agreements with affiliated companies ie PLDT, Cignal etc
• Increases revenue thru upgrade of plans/packages, promotion of Value Added Services and endorsement of referrals by effectively assessing customer needs.
• Handles proactive retention call out via cosmo

Delivers Customer Experience
• Ensures first contact resolution and standard for quality and customer service metrics are met by performing the following:
• Identifies and assesses customers’ needs to achieve satisfaction
• Builds sustainable relationships of trust through open and interactive communication
• Handles... More Detail

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