Retail Store Officer (SM Legaspi)

Smart Communications, Inc.

Legazpi City, Albay

EDUCATION
• College graduate (Preferably Sales and Marketing, Business Management and related courses)

WORK EXPERIENCE
• At least 1 year work experience in sales-related frontliner role (i.e. QSR crew, customer service agent, etc.)

DUTIES & RESPONSIBILITIES

Drives Profitability
• Delivers Target thru comprehensive digital solutions to customers.
• Delivers products and services as maybe covered by commercial agreements with affiliated companies ie PLDT, Cignal etc
• Increases revenue thru upgrade of plans/packages, promotion of Value-Added Services and endorsement of referrals by effectively assessing customer needs.
• Handles proactive retention call out via cosmo

Delivers Customer Experience
• Ensures first contact resolution and standard for quality and customer service metrics are met by performing the following:
• Identifies and assesses customers’ needs to achieve satisfaction
• Builds sustainable relationships of trust through open and interactive communication
• Handles... More Detail

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