Client Support Manager

Lazada Philippines

Caloocan, Metro Manila

Job Description : As a Client Support Manager at Lazada Philippines, located in Caloocan, NCR, you will be responsible for overseeing the client support team to ensure that all customer inquiries and concerns are handled efficiently and effectively.

You will play a crucial role in maintaining positive relationships with our clients and ensuring their satisfaction with our products and services.

Responsibilities : - Manage and lead the client support team, including hiring, training, and performance evaluations- Develop and implement strategies to improve the overall client support process- Monitor team performance and provide coaching and feedback as needed- Handle escalated client issues and ensure timely resolution- Collaborate with other departments to address client needs and concerns- Analyze client feedback and data to identify trends and areas for improvement- Maintain a high level of customer service and professionalism at all times- Stay up-to-date on industry trends and... More Detail

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