Customer Engagement Manager

Updated: April 28, 2024 01:24 AM GMT

Initiate International

Johannesburg

Are you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Customer Engagement Manager, where you'll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If you're a dynamic and strategic leader looking for a career-defining opportunity, then this is the job for you.

Your key job responsibilities as the Customer Engagement Manager in Johannesburg will include:
• Supervise day-to-day operations in the customer services department including hiring, training, and performance management
• Monitor customer interactions and ensure high levels of customer satisfaction
• Maintain consistent and excellent customer support standards
• Developing and implementing customer service strategies to enhance customer satisfaction and loyalty and ensuring alignment to the company's overall business goals
•... More Detail