Administrative Assistant/Customer Service Representative

Updated: May 20, 2024 12:07 AM GMT

Voli_Agency _LLC

Johannesburg

Responsibilities:
• Provide administrative support to our team and clients, including managing calendars, scheduling appointments, and handling correspondence.
• Serve as the first point of contact for customer inquiries, providing friendly and efficient assistance via phone, email, and chat.
• Assist with order processing, billing inquiries, and resolving customer issues in a timely and professional manner.
• Maintain accurate records and databases, ensuring data integrity and confidentiality.
• Collaborate with team members to improve processes and enhance the customer experience.
• Perform general office duties and ad hoc tasks as needed to support the team and business operations.

Requirements:
• Proven experience as an administrative assistant, customer service representative, or similar role.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Strong organizational and time management abilities, with the capacity to prioritize... More Detail