Customer Care Executive

Updated: April 26, 2024 11:04 PM GMT

Web Enigma

Kolkata, West Bengal

Opening is there in Morning Shift. 5 Days work. Saturday & Sunday Fixed Off. Immediate Joining. Location Rajarhat. International Voice Process. Candidate Should be fluent in English Language.Manage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on those needs.Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customerinteractions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers Required skills:Good typing Speed.Good Communication Skill.Basic... More Detail

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