Front Desk Agent

Updated: March 03, 2024 09:23 AM GMT

Full-time Job in Tamuning

Manhattan Guam Inc

Tamuning, Guam

Welcome to The Royal Orchid Hotel – where exceptional hospitality meets Pacific paradise! We are seeking a dedicated and service-oriented individual to join our team as a Front Desk Agent. Located in the heart of Guam, The Royal Orchid Hotel is renowned for providing an unforgettable stay to our guests, and we are looking for a passionate and motivated individual to be the first point of contact at our front desk.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, accommodating special requests whenever possible
- Provide information about hotel facilities, services, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain accurate records of guest transactions
- Answer phone calls and respond to guest inquiries in a timely manner
- Assist with resolving guest complaints or issues, escalating to management when necessary
- Maintain a clean and organized... More Detail