Support Specialist

Philippine Airlines

Davao City, Davao del Sur

Job Description : We are looking for a Support Specialist to join our team at Philippine Airlines in Davao City. As a Support Specialist, you will be responsible for providing assistance and support to our customers and employees.

Your primary role will be to address customer inquiries, resolve issues, and provide technical support when needed. Responsibilities : 1.

Respond to customer inquiries via phone, email, and in-person2. Provide technical support for software and hardware issues3.

Troubleshoot and resolve customer issues in a timely manner4. Assist with training customers on how to use products or services5.

Collaborate with other departments to resolve customer complaints6. Maintain accurate records of customer interactions and transactions7.

Identify and escalate priority issues to the appropriate team members8. Assist with administrative tasks as neededRequirements : 1.

Resilient and hardworking attitude2. Excellent presentation and planning skills3. Strong... More Detail

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