Call Center Manager

Philippine Airlines

Davao City, Davao del Sur

Job Description : We are looking for a highly motivated and experienced Call Center Manager to join our team at Philippine Airlines in Davao City, PH.

As a part-time employee in a mid-to-senior level position, you will be responsible for overseeing the operations of our call center and ensuring that our customers receive the highest level of service possible.

Responsibilities : - Manage a team of call center representatives to ensure all calls are handled efficiently and effectively- Develop and implement performance metrics to track the success of the call center operations- Train and coach call center staff to improve customer service skills and increase productivity- Handle escalated customer inquiries and complaints in a professional and timely manner- Monitor call center KPIs and make recommendations for process improvements- Collaborate with other departments to ensure a seamless customer experience- Stay up-to-date on industry trends and best practices in call center... More Detail

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