Customer Care Agent

Herotel

Tzaneen

Applications are invited for the Customer Care Agent position to be based in Tzaneen.

PURPOSE OF THE ROLE: The Customer Care Agent will be the facilitator of the relationships between the business and the client, building an emotional connection with the brand and their customers, achieving customer centricity. Answering customer questions and addressing concerns. Problem solving and solutions. Data analysis, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.

Key Performance Areas would include, but are not limited to:

Analyzing and reporting on monthly NPS, contacting detractors and building reports. Analyzing and reporting on Operational NPS, contacting detractors and building reports. Handling all cancellations, making contact with customers ensure proper process is followed. Up-selling of existing customers to our Herotel packages, analyzing customer needs and suggesting new packages. Execution of Special projects, Enigma ready, customer... More Detail

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