Scheduler

Herotel

Worcester

Applications are invited for the Scheduler position to be based in Worcester, Southern Region.

PURPOSE OF THE ROLE:

Schedulers are responsible for coordinating Field Service Teams booking and confirming client appointments and assisting them by providing high-quality customer service. Ensuring effective utilisation of the fleet and communication between clients and Field Teams.

Key Performance Areas would include, but are not limited to:
Scheduling appointments with clients, including site surveys, installations, callouts and CPE removals. Drive installation productivity and quality. Ensuring all assigned tickets are updated with required information.
Do route planning for technicians. Active monitoring of fleet. Communicate with clients and Installers. Co-Ordinate, prioritize and track daily progress of appointments. Previous day job card completion, ensuring that the jobcard has been thoroughly completed and signed off by the client. Do provisioning and capturing of info on... More Detail

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