Associate Network Engineer | Bacolod

Updated: April 17, 2024 02:55 PM GMT

Trends Group, Inc.

Makati, Metro Manila

• Purpose

Provide Level 1 Network and Support services to client/s.
• Duties and Responsibilities
• Fulfillment of Service Request.
• Service Request shall be defined as those changes that are low risk and frequently recurring such as:
• Access port configuration to ensure that end devices will have access in respect to network connectivity.
• IP address and port assignment for the end devices
• Configuration of basic parameters of routing and switching equipment such as:

a. Hostname

b. Enable password

c. Management IP Address

d. Login Banner

e. Interface VLAN

f. Gateway/Default Route
• Quarterly back up of logs of routers/switches
• During implementation of Service Request, TTI shall strictly follow the Change Management Process of the customer.
• Incident Restoration.
• During an incident, onsite support shall provide Level 1 checking and troubleshooting to restore the services such as:

Layer 1:
• Checking of cable connection of affected equipment.
• Physical checking of... More Detail